Cancellation Policy

Booking and Cancellation Policy:

· Cancellation: Guests receive a full refund for cancellations made up to 3 days before arrival. Cancellations within 3 days of arrival or no-shows will be charged the full reservation cost.

Guest opting for Golpark, Southern Avenue, Southend Park located properties receive full refund for cancellation made up to 5 days before arrival.

If the homestay cannot accommodate the confirmed reservation, the homestay can help by providing an alternate and similar accommodation and is not liable to pay any compensation.

• · Group Bookings: Reservations for 3 or more rooms are considered group bookings. These bookings require changes to be made at least 7 days in advance.

Additional Information:

· Refunds: Applicable bank charges may be deducted from refunded amounts.
  It will take between 3-5 business days for the refund to be issued to the customer · Non-refundable Periods: Bookings made during long weekends, festivals, blackout periods (Wedding season, festivals, Christmas & New Year’s) are non-refundable and non-changeable..